How to fix ________

Matt Weston, 22 Mar

I’m proposing to start a new regular column here sometime soon, tentatively titled How to fix ________. The ________ can be anything you like: BT, your homepage, Mickey’s cash flow crisis, the cafe industry, your brochure, the FSB etc etc. (The idea came from an essay I wrote ages ago called How to fix the Film Shop Fixing the Film Shop.) I’ve not settled on a format yet (it will involve my answers AND your answers) but what would really help would be if you could email me any ideas for ________ that you can think of.


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Rachel Foster says:
How to fix errant suppliers - ones that are very nice and polite and promise to be doing their best to deliver your goods. But who always seem to fall short of the promised delivery date! Suppliers who you’ve tried all methods of motivation (good cop, bad cop, pleading cop) and financial incentives but who only ever deliver 80%. Suppliers who behave in this manner only once they’ve locked you into an ongoing contract!
by Rachel Foster on 27 Mar