10 Ways to Please Us, the Customers

Matt Weston, 8 Nov

From David Pogue (via jk, via df):
10 Ways to Please Us, the Customers

I particularly like:
III. Thou shalt not hype irrelevant specs
VI. Thou shalt not hide from thy customers
IX. Thou shalt not hog the power strip

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Malcolm Cooper says:
Thou shalt under offer and over deliver
Thou shalt keep me informed of progress
by Malcolm Cooper on 11 Nov